Last Friday I headed down to Melbourne for the annual HLI Conference. As always it was fabulous to catch up with other health library colleagues, to chat to vendors and to head out for a yummy dinner afterwards. There were a few tweets under #HLIConf2012. Here are my notes from the day:
Ilana Jackson - Western Health
Health education strategy
Lit search survey
Dashboard - feedback, lit searches
Marketing - Scholar, Up-to-Date, Discovery services
If you block a tool the user wants they will go elsewhere
Michele Gaca - Heart Foundation
Be visible, involved, relevant
KNOWN - build reputation on timely and quality solutions
Constantly sell your message
Expertise - we can find it, and find it quicker
Quotes from customers
Mary Peterson - SA Health Library Network
Support from clinicians
Go to clinical meetings
High level profile
resources are worth 50cents per hit (etc.)
Cost of individual purchase compared with centralised
Stephen Due - Barwon Health
Empowerment has to include facing up to challenges and problems
Acknowledge you need more - have a prepared plan so you hit the ground running when funds are available
Competition - other libraries (especially academic), CHC, publishers
Need strong web based presence
CLIENT SURVEY
E-books, current deficiency. need critical mass to work. ebrary (proquest, 1000 books), clinical key (800 books)
Ann Ritchie - on marketing
Position. Position. Position.
Perceptions of values.
Communication values.
Sue McKerracher - Re: HLI Survey
IMPACT - what users do with the info you source for them
Quality report to the Board (during May's LIW)
Dollar values - 40 gratis ILL's = 40 x $16.50
Average all hits out. eg. St V is $3 per article. Pay per view is $12-$50.
Insync surveys (about $3000)
Email signature. Words that align with BHS vision
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